HM Passport Office

This document contains information about Bulgaria to help HM Passport Office staff process passport applications.

This document contains information about Brazil to help HM Passport Office staff process passport applications.

This document contains information about Cameroon to help HM Passport Office staff process passport applications.

This document contains information about Cambodia to help HM Passport Office staff process passport applications.

This document contains information about Canada to help HM Passport Office staff process passport applications.

This document contains information about Chile to help HM Passport Office staff process passport applications.

This document contains information about China to help HM Passport Office staff process passport applications.

This document contains information about Bosnia and Herzegovina to help HM Passport Office staff process passport applications.

Data on Border Force, UK Visas and Immigration, Immigration Enforcement and Passports, Citizenship and Civil Registration performance.

This guidance tells HM Passport Office staff about the Data Protection Act 2018.

Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.

Tells HM Passport Office staff what an interview is, who must attend, how a customer books an appointment and the types of interviews we offer.

This document contains information about Belize to help HM Passport Office staff process passport applications.

Tells HM Passport Office staff how to deal with passport applications for customers that hold British citizenship.

This document contains information about Bolivia to help HM Passport Office staff process passport applications.

Tells HM Passport Office staff how to return customers passports and documents to them when a final decision is made on their application.

Tells HM Passport Office staff how to communicate with customers.

Tells HM Passport Office staff what to do if we issue a passport with an error.

This document contains information about Belgium to help HM Passport Office staff process passport applications.

This document contains information about Belarus to help HM Passport Office staff process passport applications.

This document contains information about Barbados to help HM Passport Office staff process passport applications.

This document contains information about Bahrain to help HM Passport Office staff process passport applications.

This document contains information about Bangladesh to help HM Passport Office staff process passport applications.

This document contains information about The Bahamas to help HM Passport Office staff process passport applications.

This document contains information about Azerbaijan to help HM Passport Office staff process passport applications.

This document contains information about Australia to help HM Passport Office staff process passport applications.

This document contains information about Austria to help HM Passport Office staff process passport applications.

This document contains information about Argentina to help HM Passport Office staff process passport applications.

This document contains information about Botswana to help HM Passport Office staff process passport applications.

This document tells HM Passport Office staff how to process a passport application to renew or replace an old blue passport.

This document contains information about Angola to help HM Passport Office staff process passport applications.

This document contains information about Algeria to help HM Passport Office staff process passport applications.

This document contains information about Afghanistan to help HM Passport Office staff process passport applications.

Tells HM Passport Office staff how to deal with an application if a customer cannot send us the supporting documents we need to prove their identity, entitlement and British nationality.

This document contains information about Albania to help HM Passport Office staff process passport applications.

Tells HM Passport Office staff how to add observations to passports.

Tells HM Passport Office staff how to use a balance of probabilities when dealing with passport applications.

Tells HM Passport Office staff how adoption affects parental responsibility, nationality and passport applications.

Tells HMPO staff how to process passport applications for customers who urgently need a passport for urgent government business or compassionate reasons.

Tells HM Passport Office staff how to deal with malicious lost and stolen passport reports.

Tells HMPO staff how to deal with requests from a customer who urgently needs a passport for urgent government business or compassionate reasons

This guidance tells HM Passport Office operational staff what the mother and baby institutions, Magdalene Laundries and workhouses in Northern Ireland were.

This document contains useful information about New Zealand which will assist HM Passport Office staff process passport applications.

Guidance for His Majesty's Passport Office operational staff on how to check, add and record titles and observations on a passport.

This guidance is for HM Passport Office staff based in Newport, who deal with Welsh language Digital Fast Track and Premium service passport applications.

This document contains information about Andorra to help HM Passport Office staff process passport applications.

This document contains information about Antigua and Barbuda to help HM Passport Office staff process passport applications.

Tells HM Passport Office staff about the process for issuing restricted validity passports.

Tells HM Passport Office staff about the evidence needed before changing an adult or child’s name on a passport.

Tells HM Passport Office staff about our names policy.

Places of worship, including those registered for marriages under the Marriage Act, both for the marriage of opposite sex and same sex couples.

Tells HM Passport Office staff how to deal with passport applications when the customer has a change of name.

Tells HM Passport Office staff how to show uncommon names in passports.

Tells HM Passport Office staff about names that cannot be used in passports.

Tells HM Passport Office staff how to deal with passport applications where the name a customer applies in does not match the name on their foreign documents.

Tells HM Passport Office staff how to deal with the collective passport process.

Tells HM Passport Office staff about documents the Home Office issue.

Tells HM Passport Office staff how to check a damaged British passport received as a supporting document, and how to replace a damaged British passport.

Tells HM Passport Office staff about the identity checks they must do on passport applications from the United Kingdom and overseas.

Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.

Tells HM Passport Office staff working in the lost, stolen and recovered (LSR) team about duties they must complete as part of the LSR process.

Tells HM Passport Office staff about documents that cannot be returned to customers.

Tells HM Passport Office staff how to deal with applications to replace passports that have been reported lost or stolen.

This guidance tells HM Passport Office staff when to ask for extra authorisation from another person or organisation before we issue a passport.

This page contains information on the Migration transparency data’s voluntary compliance with the Code of Practice for Statistics.

HM Passport Office guidance on how to deal with applications involving parental responsibility, court orders, testamentary guardians and loco parentis.

Tells HM Passport Office staff what to do if we need parental consent for a minor’s application and identify a safeguarding issue.

Tells HM Passport Office staff what to do if they're concerned about customers who have threatened to harm themselves or others.

This document contains information about Iran to help His Majesty’s Passport Office staff process passport applications.

This document contains information about Spain to help HM Passport Office staff process passport applications.

This document contains information about Norway to help HM Passport Office staff process passport applications.

This document contains information about Mauritius to help HM Passport Office staff process passport applications.

HM Passport Office guidance on how to deal with an application for a child in the care of the local authorities.

General advice for social services departments making passport applications on behalf of children subject to care or supervision orders.

A list of the supporting documents you need to provide when applying for a passport from outside the UK.

A list of the supporting documents you need to provide when applying for a passport from outside the UK.

A list of the supporting documents you need to provide when applying for a passport from outside the UK.

Tells HM Passport Office staff how to examine passport applications and respond to customers affected by the Windrush scheme.

This guidance tells HM Passport Office operational staff about the Post Office Digital Check & Send (tablet) service.

Tells HM Passport Office staff about the different types of British passports they may receive as part of a passport application.

Tells HM Passport Office staff about inviting customers to volunteer DNA evidence to support a biological relationship, during a UK or overseas British passport application.

This guidance tells HM Passport Office staff how customers can apply for a passport using the Post Office Limited Check and Send service.

This document contains information about Ireland to help HM Passport Office staff process passport applications.

This document contains information about Costa Rica to help HM Passport Office staff process passport applications.

This document contains useful information about Turkey which will assist HM Passport Office staff process passport applications.

Tells HM Passport Office staff how to deal with passport applications where the customer's parent was granted pre-settled status under the EU Settlement Scheme.

HMPO staff guidance on passport applications for customers who need to check if a parent would have had settled status on 30 June 2021.

This guidance tells HM Passport Office staff about passport applications for a child born between August 2018 to 30 June 2021.

This document tells HM Passport Office staff how to deal with passport applications for customers born on or after 1 July 2021 under the EU Settlement Scheme.

This document contains information about Lesotho to help HM Passport Office staff process passport applications.

This document contains useful information about United States which will assist HM Passport Office staff process passport applications.

This document contains information about Laos to help HM Passport Office staff process passport applications.

This document contains information about Malawi to help HM Passport Office staff process passport applications.

Tells HM Passport Office staff how to check a person’s signature is genuine if we do not hold a record of their signature on main index.

This document contains information about Jordan to help HM Passport Office staff process passport applications.

This document contains information about Nigeria to help HM Passport Office staff process passport applications.

This document contains information about Portugal to help HM Passport Office staff process passport applications.

Tells HM Passport Office staff about the tiered application service and the different service levels we offer.

This document contains information about Libya to help HM Passport Office staff process passport applications.

This document tells HM Passport Office staff how to deal with applications completed and consented to by third parties.

Staff guidance on handling requests to conduct searches against the passport and immigration facial image databases.

This document contains information about Uganda to help HM Passport Office staff process passport applications.

This document contains information about Syria to help HM Passport Office staff process passport applications.

This document contains information about Czechia to help HM Passport Office staff process passport applications.

This document contains information about Jamaica to help HM Passport Office staff process passport applications.

This document contains information about Italy to help HM Passport Office staff process passport applications.

This document contains information about Iraq to help His Majesty’s Passport Office staff process passport applications.

This document contains information about Greece to help HM Passport Office staff process passport applications.

This document contains useful information about Zimbabwe which will assist His Majesty’s Passport Office staff process passport applications.

Tells HM Passport Office staff about fees for passport service types, information on fee increases and the circumstances in which a refund may be granted.

Guidance on how to certify a building for religious worship and register it for the solemnisation of marriages.

Tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.

This guidance tells HM Passport Office public counter staff how to deal with customers collecting their passports and documents from the counter.

His Majesty’s Passport Office guidance about customer complaints and how these are resolved.

Tells HM Passport Office staff about the customer’s date of birth and how it must be shown on the passport and in our records.

Tells HM Passport Office staff about the legal definitions of ‘parent’ when establishing British nationality claims for UK and overseas applications.

Tells HM Passport Office staff about the British overseas territories citizen (BOTC) nationality status and how to deal with BOTC passport applications.

Tells HM Passport Office staff how to process passport applications for customers who hold British national (overseas) citizenship.

Tells HM Passport Office staff how to deal with passport applications from customers who hold British overseas citizenship.

Tells HM Passport Office staff about birth registration and how to deal with applications where the birth is not registered, registered late or re-registered.

This document contains information about Armenia to help HM Passport Office staff process passport applications.

Tells HM Passport Office staff how to deal with passport applications for customers who hold British protected persons status.

This document contains information about Sudan to help HM Passport Office staff process passport applications.

This document contains information about Peru to help HM Passport Office staff process passport applications.

This document contains information about Somalia to help HM Passport Office staff process passport applications.

This document contains information about France to help HM Passport Office staff process passport applications.

This document contains information about Sri Lanka to help HM Passport Office staff process passport applications.

This document contains information about Rwanda to help HM Passport Office staff process passport applications.

This document contains information about Pakistan to help HM Passport Office staff process passport applications.

This document contains information about Knowledge Base profile to help HM Passport Office staff process passport applications.

This document contains information about Egypt to help HM Passport Office staff process passport applications.

This document contains information about Ecuador to help HM Passport Office staff process passport applications.

This document contains information about Democratic Republic of the Congo to help HM Passport Office staff process passport applications.

This document contains information about Eritrea to help HM Passport Office staff process passport applications.

This guidance tells HM Passport Office staff about connected applications. It includes how to process connected applications on Digital Application Processing.

Tells HM Passport Office staff about identifying and handling vulnerability and safeguarding issues connected to our customers.

This document contains information about Benin to help HM Passport Office staff process passport applications.

Tells HM Passport Office staff how to deal with a passport application for a customer whose claim is through a European Economic Area national who exercised Treaty rights.

Tells HM Passport Office staff how to decide if an application is a United Kingdom or overseas application.

This document contains useful information about Lithuania which will assist HM Passport Office staff process passport applications.

Tells HM Passport Office staff how to handle passport applications made using the Check & Send service.

This document contains information about South Africa to help HM Passport Office staff process passport applications.

Tells HM Passport Office staff about the quality, style and appearance required of passport photographs.

This guidance tells HM Passport Office staff what parental responsibility is and why we need it for passport purposes.

HM Passport Office guidance about parental responsibility, birth parents, adoption and surrogacy.

Tells HM Passport Office staff about replacing documents that have been lost or damaged.

Tells HM Passport Office staff about the importance of reading and recording permanent records of information, such as case notes and passport notes.

Tells HM Passport Office staff about customers who ask for a change of gender on their passport.

Tells HM Passport Office staff how to deal with faulty passports.

HM Passport Office guidance for dealing with applications when a parent appears to have diplomatic privileges at the time of their child’s birth.

Tells HM Passport Office staff how to establish British nationality for people born abroad when their parent was in Crown, Designated or EU community service.

His Majesty’s Passport Office guidance explaining how we return customer’s documents to them when the application is still live.

This document tells HM Passport Office staff useful historic information about British passports.

To be used when checking passports for identification.

Tells HM Passport Office staff how to deal with delivery addresses for new passports and the return of supporting documents.

Tells HM Passport Office staff what a concessionary passport is and who can get one.

Tells HM Passport Office staff how to deal with passport applications from members of the British Diplomatic Service and British Diplomatic Missions abroad.

Tells HM Passport Office staff how to revoke Certificates of Entitlement to Right of Abode in foreign passports or travel documents.

Tells HM Passport Office staff how to deal with passport applications for customers who hold British subject status.

Tells HM Passport Office staff how to physically and electronically cancel a British passport.

Tells HM Passport Office staff about the process to print a passport, the differences between central print and local print and how to collect printed passports.

Information about St Helena, Ascension Island and Tristan da Cunha which will assist HM Passport Office staff process passport applications.

This document contains information about Germany to help HM Passport Office staff process passport applications.

This document contains information about Denmark to help HM Passport Office staff process passport applications.

This document tells HM Passport Office staff what information we need about a customer’s parents and grandparents and what to do if information is missing.

Data on passports and citizenship related activities.

Data on civil registration activities.

Data on UK Visas and Immigration (UKVI) customer service operations.

Data on civil registration activities.

Data on UK Visas and Immigration (UKVI) customer service operations.

Data on Passports and Citizenship related activities.

How your personal information is used in His Majesty's Passport Office (HMPO).

We’re looking for views on whether the draft codes of practice and regulations on public service delivery are clear and usable.

Impact assessment on the government's review of passport fees announced in 2018.

Impact assessment and multi-criteria analysis on the proposed closure of the passport application centre.