Consumer Redress Schemes in Gas and Electricity: a consultation on clarification of the existing arrangements

This consultation is about an amending Order to the Gas and Electricity Regulated Providers (Redress Scheme) Order 2008, which set out the requirement for certain licensed suppliers of gas and electricity, and licensed gas transporters and electricity distributors to join a qualifying redress scheme in respect of certain kinds of consumer complaint. The proposed amendment will provide that additional detail will be set out in the redress scheme by way of specifying factors in order to assess the eligibility of consumers of energy at non-domestic premises (micro-enterprise consumers) to access the scheme.